C&B Seen Limited - Product Warranties

WARRANTY & RETURNS

Returns

C&B Seen bike lights have been designed and manufactured with quality and durability to the fore, but should you experience a problem then please refer to our warranty terms to ascertain if you are covered under our warranty. To report your fault please complete the contact form on our website or email us at administrator@candb-seen.co.uk.

Warranty

Shipping - All items will be sent via Royal Mail First Class Recorded Delivery service. Customers may, if they wish, choose to have their items sent via Royal Mail Special Delivery.

There are a number of lightweight accessories which can be added to existing orders and shipped free. This facility may only be used where the full minimum packet shipping fee of £4.95 has already been charged.

Returns - With effect from 1st August 2018, we provide a 30-day cooling off period and a 12-month warranty for all C&B Seen branded items (see Exceptions below). Please inspect your item(s) carefully within 30 days from delivery. If there are no quality problems and they are not damaged in any way, you can return your item(s) back to us at your own expense and we will offer a full refund.

If there are quality issues, then again you must send the item back to us. We will send you a replacement, or offer you a full refund within 3 days, at our expense. In this instance your shipping costs will be refunded.

Our warranty does not extend to any products that are physically damaged or that have been used under abnormal operating conditions, or that are damaged as a result of accident, misuse or improper installation on the buyer's or user's part.

Where other manufacturer's goods are offered for sale with their own warranty then their warranty will take precedence and apply to that product.

Exceptions

Battery Packs – C&B Seen supply excellent quality, very carefully sourced, 4 & 6-cell battery packs. These are sold as part of their bike light kits and as individual products. However, as the life of the battery pack is greatly influenced by the care provided by the customer, we can only offer a 6 month replace/refund warranty on these products.

Sale Items - Where items are offered as part of a Sale the 30-day cooling off period only will apply - customers should inspect their products immediately upon receipt and any defects reported to C&B Seen. Where items cannot be replaced, the monies will be refunded. Defects that occur after the 30-day period will be dealt with fairly by C&B Seen on a case by case basis.

Disclaimer - The information contained in this website is for general information purposes only. The information is provided by C&B Seen Limited and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of the website.

Every effort is made to keep the website up and running smoothly. However, See & Be Seen Limited takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

CONTACT US

For all questions and any product queries, please contact the C&B Seen team via the contact from on our website. Alternatively, you can email us at administrator@candb-seen.co.uk